I’m very impressed with Kody’s professionalism during the air-conditioning diagnostic at my apartment. He thoroughly explored all possible options and was careful not to jump to conclusions, which really demonstrated his patience, expertise, and integrity. It was clear he was focused on finding the right solution rather than being money-oriented.
The team also went above and beyond by waiving the initial call-out fee due to a booking error, which was a very appreciated and thoughtful gesture.
Highly recommend their service. Wishing Kody and the team a Merry Christmas and a Happy New Year!
**Adding on post 1st visit**
Following my initial review, I had to call Kody back as my aircon started leaking after the first visit. We discussed a repair that might involve cutting into the gyprock to resolve the issue.
On the day, Dylan, Colin and Ioannis attended and were extremely professional and accommodating. Instead of immediately cutting the gyprock, they took the time to explore alternative solutions and managed to fix the issue without opening up the ceiling, which I really appreciated.
Big shout out to Ioannis as well for offering to patch up some paint on the ceiling free of charge - a very thoughtful gesture. Really impressed with the team’s creativity, professionalism, and willingness to go the extra mile. Highly recommend them.
Response from the owner:Dear James,
We really appreciate you taking the time to update your review and share your experience with both visits.
It’s great to hear that Kody approached the initial diagnostic with patience and care, taking the time to properly explore the options and focus on the right solution for your system. That level of integrity and thoroughness is something we place a lot of importance on.
We’re also glad Dylan, Connor and Ioannis were able to resolve the leaking issue on the return visit without needing to open the ceiling. Taking the time to think through alternative solutions and minimise disruption in your home is exactly the approach we aim for. Ioannis offering to touch up the paint was a thoughtful gesture and we know the team will appreciate the recognition.
Your kind words mean a great deal to the whole team.
Mel - Alliance Climate Control